Frequently Asked Questions
Everything you need to know about our luxury carpets and rugs.
What is the typical lead time for custom carpet orders?
Custom orders typically take between 12 to 16 weeks for production and delivery, depending on the complexity of the weave and the origin of the materials.
Do you offer professional installation services?
Yes, STARK provides professional white-glove installation services through our network of certified installers to ensure your carpet is fitted to perfection.
How should I maintain and clean my STARK rug?
We recommend regular vacuuming with a suction-only vacuum and professional cleaning every 12-18 months. Avoid using harsh chemicals on natural fibers like wool or silk.
Can I request a sample before placing a full order?
Absolutely. You can order 'memos' or small samples of most styles directly through our website or by contacting a showroom representative.
What is your return policy for floor coverings?
Stock items in original condition may be returned within 30 days, subject to a restocking fee. Please note that custom-sized or bespoke orders are final sale and cannot be returned.
Are your carpets suitable for high-traffic areas?
We offer a wide range of high-performance luxury carpets specifically designed for high-traffic areas, including our durable axminster and wilton constructions.